Hall of Champions

Trover Champion • Jim McMurtrie
Director of Guest Services

Jim McMurtrie's title might seem like an unusual one for a hospital administrator – Director of Guest Services. But meet Jim, and you'll see that those words are perfectly chosen.

Jim sees each one of our patients as his own personal guest. And he shows that with his actions. Every day, Jim makes rounds in our hospital, asking patients about their care. He sits down and talks with them, building trust and comfort while gaining ideas for making things even better.

"Working in healthcare is a calling," says Jim, "and true customer service is from the heart. When you feel that and act on it, it makes every one of our patients feel like an honored guest."